Live: Mette Willert & David Lohmann, The Danish Railway

February 14, 2017 / 10:00 AM UTC

Mette Willert, Creative Content Manager, DSB. Working with concept creation and development across our social channels.

David Lohmann, Social Data Manager, DSB. Working with data and performance insights to improve content creation.

Moments / Social posts, reactions and insights from the event

"Video of course. It's more important to just doing it, than for it to be perfect" - Mette Willert

"The chatbots will be important in the future. People can help our customer service, and the perception of DSB in social media. The users expect quick replies nowadays" David Lohman

"It's difficult to pinpoint where social media is internally in the organisation. Though soon I believe it will be a natural part of the whole organisation" David Lohman

Live from a train in Copenhagen: @omDSB with Mette Willert and @davidlohmann #scw2017